Email Templates
Organization owners can customize the wording of the emails Entropy Data sends on behalf of their organization, and switch off individual email types.
Email templates are configured under Organization Settings > Email Templates. The page is only available to organization owners, see Roles & Permissions. Emails still on the built-in wording are marked Default.
Customizing an email
Each email has its own edit page. Turn on Customize this template to replace the built-in wording, which is prefilled as a starting point, and edit the subject and body. Preview renders the email with example values, and Send test email to me delivers it to your own address.
Emails are plain text. Two constructs are available:
| Syntax | Description |
|---|---|
{{variable}} | Replaced with the variable's value, or with nothing if it is empty. |
{{#if variable}}...{{/if}} | The enclosed text is only included when the variable has a value. |
The Available variables sidebar lists the variables of that email, along with their current values for your organization. Other variables are rejected when saving. Conditional blocks cannot be nested.
Languages
Templates are customized per language. If your organization has more than one language enabled (see Internationalization), the edit page shows one tab per language.
When an email is sent, Entropy Data uses the first template that exists:
- Your customized template for the recipient's language
- Your customized template for the organization's default language
- The built-in template for the recipient's language
- The built-in template in English
Disabling an email
Turn off Send this email to stop sending that email type entirely. Notifications sent through Slack, Microsoft Teams, and Google Chat are not affected.
The invitation email cannot be disabled, because it carries the link that invited users need to join.
What cannot be customized
Emails that are not tied to an organization, such as email address verification and password reset, always use the built-in wording and cannot be disabled.